24/7 CRM Hub is
a Business Process Outsourcing (BPO) provider offering a range of contact
center for businesses in diverse Industries based in Gaborone and other areas
in Botswana.
Right pricing model, customer-obsessed provider, good quality output, value for your cost / money and reasonable pricing.
Trained agents, live monitoring, and continuous feedback loops.
Fluent English & Setswana professionals delivering on‑brand support.
Cloud‑based ACD, IVR, CTI, AI analytics, and unified omni‑channel.
The acronym CRM stands for Customer Relationship Management (CRM). By its natures CRM encompasses strategies, technologies and practices for managing a company’s relationships with customers, prospects, and business partners. In most businesses, CRM is essential part of sales, marketing, customer service and workforce planning.
Our Excellent Service Delivering
At 24/7 CRM Hub, we are committed to delivering excellent service through our reliable and professional outsourcing contact centre solutions. We understand that every call is an opportunity to create a lasting impression, which is why we provide dedicated, trained, and customer-focused call agents who represent your brand with care and professionalism.
Call Center Solutions
The purpose of having a call center is to make it easier for both the company and the customer to communicate, solve problems, complete orders, and sell goods and services. As busy entrepreneurs or small or big businesses, you may not always have the time or resources to answer every call that comes your way. That’s where our 24/7 CRM Hub comes in.
These specialists manage communication tasks like answering calls, scheduling appointments, and providing basic information—without being physically present at the company’s location. Our organization’s services ensure callers reach a real person by using virtual receptionists.
We are virtual receptionists in the sense that our “virtual” or remote receptionists stand in for a business. They’re not bots. They’re not holograms. They’re real people who represent a company and talk to callers, but are not physically located at that company’s office or employed by the company
Professional agents answer calls, schedule appointments, and seamlessly manage messages 24/7.
Expert team handles customer inquiries, support requests, and escalations every time
Strategic outreach via calls, SMS, and email to generate leads effectively.
Seamlessly coordinate bookings, send automated reminders, and reduce appointment no‑shows efficiently.
Round‑the‑clock real‑time chat assistance seamlessly answers customer queries and guides visitors.
Reliable back‑office team efficiently processes data entry, orders, and administrative tasks.
Our expert agents deliver personalized, responsive support ensuring every interaction is an opportunity to strengthen relationships and boost loyalty.
Availability
Clients Served
Calls Monthly
Appointments
Your round‑the‑clock virtual receptionist & call centre.
P.O. Box 26273, Gaborone, Botswana
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