Tailored 24/7 virtual receptionist & call centre solutions designed to
elevate your customer experience and drive business growth.
24/7 Call Answering
Round‑the‑clock professional receptionists ensure no call goes
unanswered—holidays and weekends included.
Appointment Management
Real‑time calendar sync, personalized confirmations, and reminder
alerts to minimize no‑shows.
Reminder & Follow‑Up
Automated voice & SMS reminders, plus proactive follow‑up calls to
keep your clients on schedule.
KYC & Data Compliance
Secure client onboarding and document verification in line with
Botswana's Data Protection Act.
Inbound & Outbound Campaigns
Targeted sales, telemarketing, surveys, and helpdesk support for
every stage of the customer journey.
Omni‑Channel Support
Unified handling of voice calls, live chat, email, and SMS from one
intuitive dashboard.
Toll-free line Answering services
It is specifically for shops, stores and retail businesses. Whether its placing, orders, tracking deliveries, product inquiries or handling customer feedback.
How It Works
Our streamlined process ensures a smooth transition to 24/7 CRM Hub services
1
Consultation
We begin with a thorough assessment of your business needs, call volumes, and customer service goals.
2
Custom Setup
Our team configures your personalized call handling scripts, protocols, and integration with your existing systems.
3
Team Training
Your dedicated agents undergo specialized training to perfectly represent your brand's voice and values.
4
Go Live & Optimize
We launch your service with seamless transition, then continuously optimize based on real-time performance data.
Why Choose 24/7 CRM Hub?
Trusted by businesses across Botswana for reliable, professional customer service
Expert Agents
Continuously trained, bilingual professionals who represent your
brand with excellence.
Advanced Technology
Cloud‑based ACD, IVR, CTI and AI analytics for seamless, data‑driven
performance.
True 24/7 Coverage
No downtime—holidays, weekends, and after‑hours support guaranteed.
Secure & Compliant
Full adherence to Botswana's Data Protection Act with encrypted data
storage.
Featured Case Studies
Real results from businesses just like yours
Retail Response Boost
Helped a local retailer reduce response time by 60% and increase
customer satisfaction by 25%.
Healthcare Scheduling
Streamlined appointment booking for a private clinic, cutting no‑show
rates in half.
Legal Firm Support
Implemented 24/7 call handling for a law firm, boosting client intake
by 40%.
Ready to Transform Your Customer Experience?
Get started today with a customized solution tailored to your business needs.
