ABOUT US
The acronym CRM stands for Customer Relationship Management (CRM). By its natures CRM encompasses strategies, technologies and practices for managing a company's relationships with customers, prospects, and business partners. In most businesses, CRM is essential part of sales, marketing, customer service and workforce planning.
Our Services
24/7 CRM Hub offers call center services as virtual services, by offering reliable and professional customer service support to small and medium-sized enterprises (SMEs). The business specializes in handling business phone answering, appointment bookings, reminders, and customer inquiries through virtual receptionist services.
24/7 CRM Hub is committed to providing 24 hours service in 7 days in a week, throughout the year services tailored in both virtual and desk-based services.
With a deep understanding of the challenges faced by local businesses, 24/7 CRM Hub offers efficient, reliable, and accessible solutions designed to enhance customer engagement and streamline operations.
Our Mission
The company's mission is to empower Botswana businesses by offering professional call center services and virtual receptionist services that foster customer loyalty and business growth.
Our Foundation
With a strong foundation in client relations and communication, 24/7 CRM Hub is poised to become a trusted partner for businesses across Botswana.
We are determined to building a world-class virtual receptionist and call center service with state-of the art equipment and software applications, as this is our line of business.
Your Business Solution
As a busy entrepreneurs or small or big businesses, you may not always have the time or resources to answer every call that comes your way, that's where our 24/7 CRM Hub comes in.
With 24/7 CRM Hub you can trust that every call will be promptly and professionally by our team of highly trained receptionists / agents.
Our business provides customers with a friendly greetings and handle their inquiries with care, ensuring that their needs are met, and their questions are answered.
The Benefits
Say goodbye to missed calls, voicemail headaches, and frustrated customers. With 24/7 CRM Hub you can rest assured that your customer are in good hands.
OUR TEAM
Meet the dedicated professionals behind 24/7 CRM Hub
Mrs. D. G. Tlale
General Manager
Mrs. Tlale founded 24/7 CRM Hub as a 100% Motswana-owned business. An accredited HR Management practitioner (ABE #483520) with deep experience in telecommunications and call-centre operations, she leads the company's strategy, oversees daily operations, manages budgets and resources, and trains our bilingual team to deliver seamless, 24/7 customer service across Botswana.
Ms. Othata Pesela
Business & Financial Consultant
Ms. Othata Pesela, our Business Consultant and Financial Advisor, holds a BBA in Strategic Management. Her expertise spans business administration, finance, and accounting. She excels in strategic planning, resource assessment, team leadership, and ensuring financial and operational efficiency for the company.
Mr. Gabaikangwe Kebalepile
Legal Advisor & Consultant
Holding an LLB from the University of Botswana, Mr. Kebalepile advises on corporate law, drafts and negotiates contracts, ensures regulatory compliance, and represents the company in legal matters—minimizing risk and safeguarding our operations.
Mr. Keabetswe Kutupura
Operations Coordinator
With a degree in Information Technology and certification in Occupational Health & Safety, Mr. Kutupura manages our IT infrastructure, leads projects, controls budgets, and enforces security and safety standards, ensuring a reliable and compliant work environment.
Ms. Mpho Malobela
Client Relations Manager
A 16-year veteran of customer service, Mpho designs client engagement strategies, implements CRM best practices, gathers and acts on feedback, and delivers personalized outreach to build loyalty and drive satisfaction.
Ms. Amantle Tlale
Compliance & Data Protection Specialist
Armed with an Associate Degree in Business Information Systems, Amantle oversees data governance, conducts security audits, develops compliance policies, and liaises with regulators to keep customer information safe and our operations fully compliant.
Ready To Get Started?
Let us be your virtual receptionist and help you take your customer service to the next level.
Contact Us Today