A Virtual Receptionist is a trained professional who remotely handles your incoming calls, appointment bookings, message taking, and basic customer inquiries—ensuring every caller reaches a live agent without the need for on‑site staff.
How do your pricing models work?
We offer three flexible plans:
Per‑Minute Rate: Pay only for actual call time.
Monthly Subscription: Prepaid block of minutes with rollover options.
Tiered Packages: Bundled services at set monthly rates.
You can switch between plans at any time to match your changing needs.
How quickly can I get started?
Once you submit your request, we’ll:
Finalize your service agreement.
Gather any scripts or branding guidelines.
Onboard your dedicated reception team.
Most clients go live within 48–72 hours of approval.
Which languages do you support?
Our bilingual agents are fluent in English and Setswana, giving you seamless coverage for local and international callers.
Are calls recorded, and how is my data protected?
All calls are recorded for quality assurance and training. Recordings and customer data are stored securely in encrypted cloud storage, fully compliant with Botswana’s Data Protection Act and industry best practices.
What industries do you specialize in?
Expertise spans a wide range of sectors:
SMEs
Financial Institutions
Telecommunications
Healthcare Providers
Education & Government Agencies
Tourism & Hospitality
E‑Commerce & Retail
Legal & Professional Services
Property Management & Real Estate
Our agents receive industry‑specific training to ensure knowledgeable, accurate support.
Can you integrate with our existing CRM or help‑desk platform?
Yes. We offer seamless integrations with popular platforms such as Salesforce, Zoho CRM, Zendesk, and more. Automated data sync ensures customer records stay up to date without manual entry.
What happens during holidays or peak seasons?
Our service operates 24/7/365, including weekends and public holidays. You’ll never lose coverage, even during high‑volume periods or unexpected surges.
How can I cancel or pause my service?
Simply notify our account team at least 30 days before your next billing cycle. We’ll guide you through pausing or canceling your service with no hidden fees.
